Frequently Asked Questions
Everything you need to know about our LED manufacturing services, OEM/ODM capabilities, and business partnerships.
What is your minimum order quantity (MOQ)?
Our MOQ varies depending on the product type and customization level:
- Standard products: 500-1000 pieces per model
- OEM customization: 1000-3000 pieces per model
- ODM with new tooling: 3000-5000 pieces per model
What certifications do your products have?
Our products comply with international standards and hold multiple certifications:
- CE marking for European market compliance
- RoHS for environmental compliance
- FCC for North American markets
- Energy Star available for qualified products
Additional certifications can be arranged based on your target market requirements.
How long does the OEM/ODM development process take?
The timeline depends on the complexity and customization level:
Design & Engineering (7-15 days)
Concept development, technical drawings, and specifications
Prototyping (10-20 days)
Sample production and testing
Tooling & Setup (15-30 days)
Mold creation and production line preparation
Mass Production (20-45 days)
Full-scale manufacturing and quality control
What payment terms do you accept?
We offer flexible payment options to accommodate different business needs:
- T/T (Wire Transfer): 30% deposit, 70% before shipment
- L/C (Letter of Credit): Available for established partnerships
- Trade Assurance: Through Alibaba platform protection
Payment terms may be negotiated for long-term partnerships and large volume orders.
Do you provide samples before mass production?
Yes, we strongly recommend sample testing before placing bulk orders:
- Standard products: Free samples available (shipping cost applies)
- Customized samples: Sample fee required, refundable with bulk order
- Sample lead time: 3-7 days for standard, 7-15 days for custom
Samples help ensure quality expectations are met before committing to large orders.
What warranty do you offer on your LED products?
We provide comprehensive warranty coverage for all our LED products:
- Standard warranty: 3-5 years depending on product category
- Coverage includes: Manufacturing defects, premature LED failure, driver issues
- Extended warranty: Available for premium product lines and large orders
Warranty terms can be customized based on your market requirements and brand positioning.
Can you help with product packaging and branding?
Absolutely! We offer comprehensive branding and packaging services:
Packaging Options:
- Custom color box design
- Your logo and branding
- Product specifications
- Installation guides
Branding Services:
- Product label customization
- User manual design
- Marketing material support
- Private label development
What shipping methods and terms do you offer?
We provide flexible shipping solutions to meet your logistics needs:
Shipping Methods:
- Sea Freight: Most economical for large orders (20-35 days)
- Air Freight: Faster delivery for urgent orders (5-7 days)
- Express (DHL/FedEx): For samples and small quantities (3-5 days)
Incoterms Available:
FOB, CIF, DDU, DDP - We can arrange door-to-door delivery to your warehouse.
Still Have Questions?
Our technical team is ready to discuss your specific LED lighting requirements and provide customized solutions for your business.