Terms of Service
Last updated: December 2024
Welcome to Our LED Lighting Services
These Terms of Service govern your use of our website and services. By accessing or using our LED lighting products and services, you agree to be bound by these terms. We are a professional LED lighting manufacturer established in 2009, specializing in commercial lighting solutions including LED Downlights, LED Track Lights, and LED Linear Pendant Lights.
Product Orders & Manufacturing
Minimum Order Quantities: All products have specific MOQ requirements. Please contact our sales team for detailed information.
OEM/ODM Services: We offer customization services. Custom orders require detailed specifications and may have extended lead times.
Manufacturing Timeline: Standard products: 15-25 working days. Custom products: 25-35 working days after order confirmation.
Payment & Pricing
Payment Terms: 30% deposit upon order confirmation, 70% balance before shipment.
Accepted Payment Methods: T/T (Wire Transfer), L/C at sight for orders above USD 50,000.
Price Validity: Quoted prices are valid for 30 days unless otherwise specified.
Quality Assurance & Warranty
Quality Standards: All products comply with CE, RoHS, and other international certifications.
Product Warranty: 3-5 years warranty depending on product series. Warranty covers manufacturing defects only.
Quality Control: Each product undergoes strict quality inspection before shipment.
Shipping & Delivery
Shipping Methods: Sea freight, air freight, and express delivery options available.
Packaging: Professional export packaging to ensure product safety during transit.
Delivery Terms: FOB, CIF, DDU, and DDP terms available based on customer requirements.
Intellectual Property
Product Designs: All product designs and technical specifications are our intellectual property.
Confidentiality: We maintain strict confidentiality for all OEM/ODM projects and customer information.
Third-Party Rights: We respect third-party intellectual property rights and expect the same from our partners.
Limitation of Liability
Product Liability: Our liability is limited to the replacement or repair of defective products within the warranty period.
Installation Responsibility: Proper installation by qualified professionals is the customer's responsibility.
Maximum Liability: Our total liability shall not exceed the value of the specific product order in question.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our customer service team.
These terms are subject to change. Customers will be notified of any significant updates via email or through our official website.