Frequently Asked Questions

We support small-batch orders with no strict minimum order quantity for standard products. For OEM/ODM customization projects, the MOQ varies depending on the level of customization required--typically starting from 100 to 500 units per SKU. Please contact us with your specific requirements and we'll provide a tailored solution.

We pride ourselves on rapid quotation turnaround. For standard product inquiries, you can expect a detailed quote within 24 hours. For custom OEM/ODM projects, we typically respond within 24-48 hours after reviewing your technical specifications.

Yes. We offer tiered pricing based on order volume. The more you order, the more competitive the unit price becomes. We also offer preferential pricing for long-term partners and recurring orders. Contact our sales team to discuss volume discount structures for your business.

We accept T/T (bank transfer), L/C (Letter of Credit), and Western Union. Standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established long-term partners, we can discuss extended payment arrangements.

We offer extensive customization options including: color temperature (CCT), wattage, beam angle, Color Rendering Index (CRI), surface finish and housing colors, driver specifications (dimmable, DALI, 0-10V), lens type, mounting options, and packaging design. Our engineering team works closely with you to define exact specifications for your project.

Absolutely. We provide full OEM branding services. Your logo can be printed, laser-engraved, or labeled on the product body and applied to packaging, user manuals, and spec sheets. We sign NDAs to protect your brand and design confidentiality throughout the process.

All three of our core product lines support full OEM/ODM customization: LED Downlights, LED Track Lights, and Linear Office Lighting. Whether you need a specific cut-out size for a downlight, a custom track system, or a bespoke linear luminaire for a commercial project, we have the capability to deliver.

The process typically follows these steps: (1) Submit your requirements or reference specifications; (2) Our team provides a technical proposal and quotation; (3) Upon approval, we produce a pre-production sample; (4) You review and approve the sample; (5) We proceed to mass production; (6) Final QC and 100% aging test before shipment. We keep you informed at every stage.

Yes, absolutely. We strongly encourage samples before bulk orders to ensure the product meets your project requirements. We can provide samples from our standard range quickly, usually within 3-5 business days. Custom samples for OEM/ODM projects may take longer depending on the specifications involved.

Standard product samples are provided at cost price (sample fee). The freight cost is borne by the customer. For established partners or upon confirmed bulk order intent, we may offer complimentary samples at our discretion. Sample fees are typically refunded or deducted from the first bulk order.

Standard samples are dispatched within 3-5 business days. Transit time depends on your location and chosen shipping method (DHL, FedEx, TNT, etc.). Express delivery to most major markets typically takes 3-7 business days. We will provide tracking information as soon as the shipment is dispatched.

Yes. For OEM/ODM projects, we can produce branded pre-production samples with your logo, label, and custom packaging. These are treated as part of the OEM development process. Lead time for branded samples is typically 7-15 business days depending on the customization scope.