Terms of Service
Please read these terms carefully before using our website or placing an order with Upward Lighting. By accessing our services, you agree to be bound by the following terms and conditions.
Service Terms
These Terms of Service ("Terms") govern your access to and use of the Upward Lighting website and services. By accessing our website, requesting a quotation, or placing an order, you confirm that you have read, understood, and agreed to these Terms in their entirety.
Eligibility
Our services are intended for business customers including contractors, importers, wholesalers, distributors, traders, and lighting brands. By using this site, you represent that you are acting in a commercial capacity and have the authority to bind your organization to these Terms.
Scope of Services
Upward Lighting provides LED downlights, LED track lights, and linear office lighting products, along with OEM/ODM customization services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
Amendments
We may update these Terms from time to time. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Governing Law
These Terms are governed by the laws of the People's Republic of China. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Zhongshan City, Guangdong Province, China, unless otherwise agreed upon in a separate written agreement.
Liability Disclaimer
Upward Lighting strives to provide accurate product information and reliable services. However, we must outline the limitations of our liability to ensure clarity for all parties involved in commercial transactions.
Our liability is limited to the value of the specific order in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Product Information
While we endeavor to ensure all product specifications, images, and descriptions are accurate, minor discrepancies may occur. Specifications are subject to change without prior notice due to continuous product improvement.
Third-Party Links
Our website may contain links to third-party websites. Upward Lighting is not responsible for the content, accuracy, or practices of any third-party sites and does not endorse them.
Force Majeure
We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.
Installation & Use
Upward Lighting is not responsible for damages resulting from improper installation, misuse, unauthorized modification, or use outside the specified operating parameters of our products.
Warranty Coverage
All Upward Lighting products are covered by a 5-year limited warranty against manufacturing defects under normal use conditions. Warranty claims must be supported by proof of purchase and photographic evidence of the defect. The warranty does not cover damage from misuse, accidents, or unauthorized modifications.
Website Usage Rules
Access to the Upward Lighting website is granted for legitimate business purposes only. By using this website, you agree to comply with all applicable laws and regulations and to respect the rights of other users and our company.
Permitted Uses
- Browsing product catalogs and specifications
- Submitting quotation requests and inquiries
- Downloading product documentation for business use
- Contacting our sales and support teams
- Sharing product pages for legitimate business purposes
Prohibited Activities
- Unauthorized scraping or automated data collection
- Reproducing content without written permission
- Attempting to gain unauthorized system access
- Submitting false or misleading information
- Using our brand assets without authorization
Intellectual Property
All content on this website, including but not limited to text, images, product designs, logos, and technical documentation, is the intellectual property of Upward Lighting or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.
Privacy & Cookies
We collect and process business contact information solely for the purpose of responding to inquiries, processing orders, and improving our services. We do not sell or share your data with unaffiliated third parties. Our website may use cookies to enhance your browsing experience and analyze site traffic.
Transaction-Related Terms
The following terms apply to all commercial transactions between you and Upward Lighting. These terms are designed to ensure clarity, fairness, and mutual protection for both parties throughout the procurement process.
Quotations & Orders
All quotations provided by Upward Lighting are valid for 30 days from the date of issue unless otherwise specified. Prices are subject to change based on material costs, exchange rates, and order volumes.
A purchase order becomes binding only upon written confirmation from Upward Lighting. We reserve the right to decline orders that cannot be fulfilled within the requested specifications or timeline. We support small-batch orders and offer rapid quotation turnaround to meet your project timelines.
Payment Terms
Standard payment terms are 30% deposit upon order confirmation with the remaining 70% due prior to shipment. For established long-term partners, alternative payment arrangements may be negotiated in writing.
We accept payment via T/T (bank transfer), L/C (letter of credit), and other internationally recognized payment methods as agreed upon. All prices are quoted in USD unless otherwise stated.
Shipping & Delivery
Delivery timelines are provided as estimates and may vary based on product availability, customization requirements, and logistics conditions. Standard lead times for OEM/ODM orders are communicated at the time of quotation.
Risk of loss or damage transfers to the buyer upon handover to the designated freight carrier, unless otherwise agreed in writing. We export to over 36 countries and maintain strong relationships with reliable international logistics partners.
Returns & Quality Assurance
All Upward Lighting products undergo a rigorous 100% aging test lasting 4-8 hours prior to shipment to ensure lumen maintenance rates meet industry standards. Products are shipped only after passing our quality control inspection.
Returns are accepted only for products with verified manufacturing defects. Claims must be submitted within 30 days of receipt, accompanied by photographic evidence. Customized OEM/ODM products are non-returnable unless a manufacturing defect is confirmed.
OEM/ODM Customization
We offer comprehensive OEM/ODM customization including color temperature, wattage, beam angle, CRI, and surface finish. Custom tooling and mold costs, if applicable, will be quoted separately and are typically non-refundable.
All custom specifications must be confirmed in writing before production commences. Any changes to confirmed specifications may result in additional costs and revised delivery timelines. Confidentiality of your brand and design information is strictly maintained.
Product Certifications
All products comply with international safety and environmental standards.
Contact Information
If you have any questions about these Terms of Service, wish to discuss a custom project, or need assistance with an order, our team is ready to assist you promptly.
Monday - Friday: 9:00 AM - 6:00 PM (CST)
We aim to respond to all inquiries within 24 hours.
© 2025 Upward Lighting. All rights reserved. These Terms of Service were last updated on June 1, 2025.
By continuing to use our website, you acknowledge that you have read and agree to these terms.